Explore the departments at SIDN and discover where you can realise your ambition! A total of about 100 people work for SIDN, SIDN Labs and SIDN Fund, promoting problem-free, opportunity-rich digital living for everyone.
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Our organisation SIDN Tech
As its name suggests, our Tech Department takes care of our technical systems and equipment. SIDN Tech is responsible for computer equipment and security within SIDN. A lot of the department's attention is of course focused on the applications for registering and publishing domain names in the .nl internet zone. Within SIDN Tech there are 4 teams, each made up of specialists in a particular field, working on maintenance, security and the development of new services and functionalities.
IT & Security Ops
ICT & Security Ops is responsible for the daily management and availability of our core activities: the DNS, the DRS, and our network, platforms and tooling. The team also ensures that SIDN's primary services remain secure and consistently available to our customers.
Software Engineering
Software Engineering is responsible for designing, building and maintaining the software for existing and new services and functionalities. The team also assures the quality of IT applications developed within SIDN, by means of operational risk-based testing.
Cloud Engineering
The Cloud Engineering team plays a vital role in ensuring that SIDN has a flexible, scalable and secure cloud infrastructure, so that our software applications benefit from the potential of cloud-based computing.
Tech Services
Tech Services handles everything else, including the preparation of annual technical plans and budgets.
Security services
Security Services is SIDN-wide responsible for security. Security is overseen and promoted by our CISO (Chief Information Security Officer), it's ultimately the responsibility of everyone who works for SIDN.
Business & Support
Our Commercial Department is responsible for bringing our services to market. That means listening carefully to our registrars, so that we are able to improve and extend our services wherever appropriate. We also develop new, related propositions that help to enhance the utility, accessibility and security of the internet. At the moment, for example, we're working on propositions involving online security and digital identities, with a view to increasing SIDN's value to the community and economy. One of them is CyberSterk, a cybersecurity product for SMEs. Our product and service portfolio is brought to market via various online and offline channels.
Customer Support
Our Customer Support Department plays an important role in the registration and management of all .nl domain names. The team is at the ready to deal with customer enquiries as quickly and effectively as possible. That means taking phone calls and answering questions sent by e-mail, Twitter and other social media. In order to assure the quality of our services and keep customer satisfaction high, we are always developing. Wherever we see an opportunity, we upgrade our customer processes, so that we can provide the best possible services. We're also involved in abuse prevention and legal processes such as mediating in domain name disputes.
SIDN Labs
SIDN Labs is SIDN's research team. Our aim is to increase the security and resilience of the communication pathways between internet-connected devices by means of empirical, measurement-based research and by prototyping and evaluating new internet systems and tools. We make our research results available to and suitable for the wider internet community. We also apply our results to the operational challenges that face SIDN and issues that arise from time to time.
Central support departments
Connecting people and organisations to promote safe and convenient digital living wouldn't be possible without our central support departments. The departments provide optimum support, advice and insight to help SIDN pursue its mission.
Finance & Control
Like every healthy organisation, SIDN needs to process incoming payments and make sure suppliers and others get paid on time. That's the role of our Finance & Control Department. We gather financial data so that we can give the organisation sound advice to support strategic decision-making. And we prepare monthly reports for the Supervisory Board and the management. We also assist project teams by providing financial expertise.
Communications
People throughout SIDN are, of course, communicating all the time. But strategic, external and internal communications are handled by the Communications Department. We look after a variety of communications channels, including SIDN's websites, social media accounts and mailing lists. We're also the first point of contact for the media. In addition, we help other SIDN teams to get the right message across to the right audience.
HRM
In a highly dynamic landscape and an increasingly international market, good recruitment and effective development of existing personnel are very important. At the HRM Department, we also ensure that everyone who works for SIDN is able to realise their full potential in an inspirational working environment.
Legal
SIDN is an expert organisation in the field of domain names and the internet. In the Legal Department, we provide support on all the legal aspects of that role, from registration policy to purchase contracts and the settlement of disputes. We also help SIDN's Customer Support specialists whenever legal questions arise.
Quality Assurance
Our department is responsible for quality control within SIDN. We do this, among other things, with the help of internal audits, which we use to identify problems and risks. We also support the organization in terms of facilities and we take care of contract and supplier management by making good agreements with partners and suppliers.
Support
Our management assistants provide essential support to SIDN's departmental managers and executives, enabling them to perform their own roles effectively. The Support team also includes Reception and Facility Services, who are responsible for welcoming visitors and providing a well-appointed working environment.
