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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Dutch-language webinar: Development Roadmap 2020 - 2021

What service improvements are in the pipeline?

  • Monday 28 September 2020

On Wednesday 28 October, between 4pm and 5pm Dutch time, we're holding a third webinar about the development roadmap for .nl, the Domain Name Surveillance Service, IRMA and CyberSterk. We hope that you can join us.

What will the webinar cover? The webinar will start with a brief review, but will mainly look at the roadmap ahead. Topics to be covered include:

  • Developments in the field of logins and user management, including support for eIDs

  • Making reports available on demand from the registrars' website

  • Migration from WHOIS to RDAP

  • Introduction of a new Registrar Scorecard incentive

  • Developments in the field of DNS and technical infrastructure

  • Automation of registrant validation for .nl Control

  • Developments surrounding the Domain Name Surveillance Service

  • Efforts to get IRMA approved under the WDO (Digital Government Act)

  • Developments surrounding CyberSterk, including introduction of a partner dashboard and data export functionality

Speakers

Our plans will be explained by the following people:

  • Pim Pastoors, Product Manager for DBS, WHOIS/RDAP, etc

  • Martijn Sanders, CyberSterk Product Manager

  • Chris Faber, Product Manager for domain registration and access management

  • Our Marketing Manager Michiel Henneke will chair the webinar.

By the end of the webinar, you'll be up to speed on upcoming developments and our thinking on the relevant issues. The format includes an opportunity to put questions to the SIDN people with responsibility for the various points. The webinar will be in Dutch. If you’re not a Dutch-speaker, you can ask to receive an English-language summary afterwards. Simply mail marketing@sidn.nl. Register for the webinar on the OnlineSeminar website .