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Frequently visited

Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

We have a new house style!

  • Monday 15 April 2019

We are proud to unveil our new visual identity! From now on, all our communications will feature a new logo, a fresh look and new pay-off. Our new house style reflects who we now are and the ambitions we now have.

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Stable and reliable, colourful and diverse

From being a fairly conservative organisation known mainly to industry insiders, we have developed into a dynamic enterprise. Our main role is, of course, managing the .nl domain. That isn't going to change: we will continue working with all our registrars to ensure the security and stability of .nl. But we now also act as registry service provider for .aw and .amsterdam. And, through our partnership with Simplerinvoicing, we're taking our first steps as a trust framework manager. Later this year, we expect to broaden our activity portfolio further by introducing services linked to the .bv domain. Our new logo expresses the stability and reliability of our organisation, with an array of colours reflecting the diversity of our activities.

Your world, our domain

Accompanying the new logo is a new pay-off. We used to describe ourselves simply as 'the company behind .nl', but that no longer reflects the spread of our activities. We are respected for our quality and expertise in a variety of fields, and for our policy of investing in the internet's development. We are a company that innovates. A company that prefers to lead, not follow. Today, we provide high-quality services linked to innovative, secure domains and digital identities, helping to build a reliable and secure digital world. 'Your world. Our domain.' The photos on the homepage illustrate how our activities contribute to secure digital living and digital business.

Less formal writing

We've also decided to use a less formal style of writing. One that suits the modern, accessible organisation we want to be. The new pay-off is a perfect example: 'Your world. Our domain.' You'll also see that the writing on our website and in our other media is clearer and more to the point. We'll be extending the modern, informal style right across our publications in the weeks ahead.