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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

The promise of new eID solutions for (semi-)public service providers

Read our whitepaper to learn how your organisation can put users in control of their own data

Close-up of smartphone in a person's hand showing the IRMA app.
  • Friday 23 July 2021

Innovation in the field of electronic identification and the introduction of new solutions are closely linked to the proposed Digital Government Act. Known by its Dutch initials WDO, the Act will lay down the criteria that public and private eID solutions must meet in order to be authorised for use with online services provided by government agencies and care providers. The WDO will make it possible for private players to market solutions that compete with DigiD. That's a positive development, mainly because competition drives innovation and therefore boosts the prospects for secure, convenient and privacy-friendly apps being made available to service users.

WDO delayed

Unfortunately, the Act will now not come into effect until the middle of 2022. Many organisations have therefore postponed investment in new eID apps until the provisions of the WDO are confirmed. As a result, there's a risk that innovation in the field of online public service delivery will slow down. Delay does, however, mean that public service providers have the opportunity to prepare for agile and effective decision-making at a later date.

Whitepaper for the public sector

We have therefore written a Dutch-language whitepaper for the public sector, containing a wealth of information about developments on the eID solution market. Its theme is 'How public service users can be put in control of their own data'. Enhanced privacy protection – particularly giving people more control of and autonomy over their own data – is currently a hot topic within the public sector. The sector is actively exploring the options, and proactive players are starting pilot projects with systems such as Schluss and IRMA – so-called self-sovereign identity solutions. Our whitepaper explains how the latest solutions differ from the systems currently in use, focusing on the benefits of SSI technologies such as IRMA. We hope that the paper will encourage more organisations to set up pilots with a view to gaining knowledge and experience of the various emerging solutions. That will enable them to explore the scope for improving privacy protection and for extending online service provision while also making services more secure.

Want to find out more?

Has our whitepaper made you curious to learn more about how self-sovereign identity solutions can benefit your organisation? Our Business Developer Bob Kronenburg is happy to help! Contact him at via +31 6 31031423 of bob.kronenburg@sidn.nl.