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Frequently visited

Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Starting your own business? Follow the On-line StartersEvent!

  • Thursday 19 May 2016

Do you dream of starting your own business? Do you see yourself as an entrepreneur? If so, it's important to make careful plans before taking the plunge. As part of your preparations, why not enrol for the Online StartersEvent on Tuesday 31 May? From 10am to 10pm (Dutch time), the event will provide a nonstop flow of on-line information and inspiration. You can follow it all on your mobile, tablet or PC, wherever you are.

Online Startersevent 2016

Sporting parallels

Speed-skater-turned-entrepreneur Bart Veldkamp will be welcoming you to our interactive digital event and guiding you through the various aspects of running a business. Bart believes that enterprise is a lot like sport, with its emphasis of self-belief, calculated risk-taking and perseverance.

Put together your own on-line programme

  • Follow webinars and take part in the chat.

  • Get inspiration from other entrepreneurs.

  • Get questions answered straight away by chat, e-mail, WhatsApp, Twitter or phone. Experts from the Chamber of Commerce, the tax authorities, the Employee Insurance Agency, the Benelux Office for Intellectual Property, Qredits and SIDN will be providing the answers.

  • Read on-line information about business skills, finance, sales and marketing, plus a special ten-step plan for starting your own business

SIDN offers advice on domain names and doing business on line

What's the best domain name for your webshop? How does a domain name influence the image of your webshop? Are some extensions better than others? How can you quickly check whether a domain name is still available? What can you do if the domain name you want has already been taken? Are there ways to protect your brand and your on-line reputation? Just some of the questions you'll want the answers to before starting out in business. SIDN's experts will therefore be available throughout the day to handle enquiries about domain names and doing business on line.

Who is the event aimed at?

The On-line StartersEvent is for everyone who is just starting out in business or thinking of getting started. Participation is free and you can enrol here.