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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Simplerinvoicing and SIDN join forces

  • Saturday 1 November 2014

The Simplerinvoicing Foundation and SIDN, the company behind .nl, will be working closely together to expedite the introduction and adoption of electronic invoices that conform to the European standard (PEPPOL).

SIDN will initially take over a number of operational tasks from Simplerinvoicing, with a view to assuming full responsibility for management of the Simplerinvoicing package system in due course. By entering into the partnership, the Simplerinvoicing Foundation aims to further professionalise and future-proof the administration of e-invoicing standards and the fulfilment of its governance tasks.

SIDN has the expertise that Simplerinvoicing needs

Set up by a consortium of e-invoicing service providers, Simplerinvoicing is the new standard for sending and receiving electronic invoices using e-invoicing, ERP or accounting software. Bram Kuijper, CEO of the Simplerinvoicing Foundation said, “Simplerinvoicing has been operating since November 2013 and now has a solid basis. We have built up a network that includes the main service providers active in the field. The point has now been reached where the standard can be adopted and used much more widely by the Dutch business community. With that aim in mind, we have been looking for a partner to help us take Simplerinvoicing forward. SIDN is an ideal prospective partner organisation for us. SIDN has enormous expertise of the kind that we need and SIDN’s track record as the .nl registry can be a real asset to Simplerinvoicing.”

A logical partnership

SIDN’s CEO Roelof Meijer commented, “We are very pleased to be partnering Simplerinvoicing. It’s a great opportunity for us to take the experience and unique expertise that we’ve built up by running .nl and utilise it for other purposes, increasing our own added value. The work that the Simplerinvoicing Foundation does has a lot in common with the running of an internet domain. The development and administration of technical standards, the cooperation with a network of agents and stakeholders and the definition and maintenance of policy and procedures – there are numerous areas of overlap. What’s more, our two organisations have a shared understanding of how we can best work together and a shared vision of the future. Partnership with Simplerinvoicing also dovetails with our ambition to play a role within trust frameworks, which are going to be very important in relation to internet use and public confidence in the internet, as well as for the wider community.”

Phased transfer

Bram Kuijper: “The plan is to transfer management of the Simplerinvoicing package system to SIDN in phases. To begin with, SIDN will be a sort of subcontractor, with responsibility for operational activities. Over time, SIDN’s role will be expanded to include more strategic activities. Ultimately, we envisage SIDN assuming full responsibility for management of the Simplerinvoicing package system.” Roelof Meijer: “Although the two organisations are very similar in operational terms, e-invoicing is of course a new field for SIDN. The phased transfer will enable us to familiarise ourselves with the e-invoicing world and its market processes, and to adapt our organisation to accommodate the new role.”

About Simplerinvoicing

Brainchild of the Dutch Ministry of Economic Affairs, Simplerinvoicing is a partnership of leading European e-invoicing  and accounting software service providers, all of whom favour the large-scale adoption of electronic invoicing. Simplerinvoicing’s founder members were Acceptemail, Anachron, Basware, BlueM, eVerbinding, Exact, Moneybird, PostNL, Ricoh Nederland, TIE Kinetix, Tieto, Unit4 and ZET Solutions. The Dutch government is represented in the consortium by Logius. Because electronic invoicing brings substantial cost and time savings, e-invoicing is also high on the EU’s Digital Agenda.

About SIDN

SIDN is responsible for the functional stability and development of the .nl internet domain. There are now more than five million registered .nl domain names and SIDN handles more than a billion search queries every day. SIDN is well respected in the fields of governance and administration, where it operates as an expert partner on technical, legal and policy matters relating to domain names and the domain name infrastructure. From that basis, SIDN is also closely involved with various wider community initiatives, with the emphasis on increasing the security, reliability, openness and accessibility of the internet. Because the internet plays an increasingly important role in the economy and society, SIDN supports various initiatives, through which government, the business community and the scientific community work together to achieve innovation.