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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

SIDN works to boost SMEs' cyber-resilience

Alert Online campaign starts in October

  • Thursday 1 October 2020

Many entrepreneurs mistakenly believe their businesses are secure and underestimate the risk of being hit by a cyber-attack, according to the National Cybersecurity Awareness Survey 2019. Meanwhile, the number of incidents is rising and evidence is mounting that the economic and image consequences of falling victim to hacking can be very serious. Against that background, we plan to redouble our efforts to reinforce SMEs' cybersecurity knowledge and capabilities throughout European Cybersecurity Month in October. All with the aim of helping to keep the nation safe online.

Many SMEs don't see cyber-resilience as a priority

A survey of 600 SMEs that GfK carried out for us earlier this year found that only 30 per cent are concerned about cybercrime. What's more, four out of five SMEs rely heavily on their IT service providers for cybersecurity. Yet 58 per cent of those service providers reported that their SME customers weren't properly protected…

Knowledge and insight are vital

Because SMEs often lack cybersecurity knowledge and capabilities, they tend to leave everything up to their IT service providers. However, any SME looking to make appropriate arrangements with a service provider is well advised to first make sure that it has basic in-house knowledge and a clear picture of its cybersecurity status.

New podcast: How to Boost Your Business's Cyber-resilience

In October, we're launching a three-part Dutch-language podcast series called Maak jouw bedrijf cyberweerbaar (How to Boost Your Business's Cyber-resilience). The idea is to help SMEs become more resilient by providing practical advice. Hosted by Chris van ’t Hof, the series will explore what SMEs need to know and what they can do to guard against attacks.

  • In episode 1, ethical hacker Rickey Gevers explains how cyber-attacks work and how you can spot them.

  • In episode 2, DACON's Jos Slootstra and SIDN cybersecurity expert Alex van Wijhe describe how cyber-attacks can affect targeted businesses and advise on the best response strategies.

  • Finally, episode 3 features a talk with Gerard de Weerd, entrepreneur and director within the Solimas group, and SIDN cybersecurity expert Daisy Rasing, plus tips for SMEs on avoiding hacks.

Listen to our (Dutch) podcast with:

SIDN and Alert Online

Alert Online is an annual campaign organised as part of the October European Cybersecurity Month. Its aims are to boost online security knowledge and awareness, and to promote cybersecure behaviour. SIDN has a long history of working to make the internet secure and accessible for all. We carry out research, share expertise and develop solutions such as CyberSterk, for example. The internet is developing very quickly, with new things becoming possible all the time. It's therefore really important that quality, security and privacy are assured. So we'll be linking up with a large group of partners once again this year to support Alert Online.