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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

SIDN and IDnext platform join forces

SIDN, the company behind .nl and more besides, has recently affiliated to the IDnext platform. IDnext is an open, independent platform that supports innovative developments in the field of digital identity. The internet and digital identity are closely linked. In the years ahead, rapid growth is expected in the level of internet use, the number of users and the range of potential applications. However, such developments depend heavily on users having confidence in the internet. IDnext wants to work with SIDN and play an important role in continuing to improve quality, security and privacy on the internet.

Collaboration will contribute to confidence in the internet

Society is digitalising at incredible speed, giving rise to a wide range of issues. And the internet's influence on the economy, society and daily life is increasing all the time, constantly creating new opportunities. "As an independent expert, SIDN plays an important role, influencing the reliability of and confidence in the digital world. By providing valuable services based on innovative, secure domains and digital identities, SIDN makes a significant contribution. Collaboration with the IDnext platform is completely consistent with that role. It will bring real benefits in terms of synergy, networking and the exchange of knowledge," commented Roelof Meijer, SIDN's CEO.

More emphasis on the internet user's social role

Robert Garskamp, founder of the IDnext platform, is enthusiastic about working with SIDN, believing that the partnership ties in with the platform's mission and objectives. "At IDnext, we look forward to working closely with SIDN to emphasise the internet user's social role. That will involve promoting user awareness and developing a standard for secure digital identities."

IDnext '15 takes place on 15 and 16 April

Collaboration between the two organisations will immediately find expression when SIDN's research engineer Jelte Jansen makes a presentation about the privacy framework for DNS Big data at IDnext '15. The annual IDnext event takes place at Noordwijkerhout's NH Leeuwenhorst on 15 and 16 April this year. IDnext '15 explores current developments and new initiatives in the field of digital identities. For more information, visit www.idnext.eu

Article by:

Marnie van Duijnhoven, communication manager and spokesman

Marnie van Duijnhoven

Communication Manager / Spokesman