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Frequently visited

Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Our phone line opening hours are changing

We'll be taking calls from 8:30am to 5pm

Retro black telephone
  • Tuesday 30 March 2021

On 1 April, the opening hours of our Support Desk's phone lines are changing. You'll be able to reach us by phone between 8:30am and 5pm, Dutch time. Naturally, you can mail us at any time, and we'll get back to you as soon as we can.

More people are mailing us and not so many are calling

We're reducing our phone line opening hours because, in recent years, there's been a big drop in the number of enquiries we get by phone. Analysis of our call traffic shows that people almost never try to reach us by phone outside office hours nowadays. By contrast, the number of e-mail support requests received during office hours has grown enormously. We've therefore decided to bring our support services more in line with the demand. Having the phone lines open a little less will free up capacity and enable us to deal with e-mail support requests sooner.

Feel free to get in touch if you've got a question

You can reach us on working days between 8.30am and 5pm (Dutch time) by calling +31 26 352 5555 or mailing support@sidn.nl.