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Frequently visited

Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

.nl in the spotlight: fysiobo.nl

"A .com was more expensive, and people don't associate a .com with a local physiotherapy practice"

Treatment of leg pain in the foot by a physiotherapist
  • Wednesday 9 December 2020

Confidence amongst businesspeople within the online community has enabled .nl to become the biggest internet domain in the Netherlands, passing the milestone of six million registered domain names in June. And, behind every business registration, there's a story. A story of everyday people turning their ideas into reality. We're celebrating reaching six million by telling some of those stories. This week it's the story of Danielle Galis, entrepreneur and founder fysiobo.nl.

Can you tell us a bit about your business?

"I started my physiotherapy practice six years ago. I live in Hoorn and was able to set up in the new Bangert & Oosterpolder neighbourhood. The practice takes its name from the neighbourhood: Fysiotherapie B&O. I started in shared premises, but the business has expanded enormously since then. There are now five of us, working in our own place. In fact we're soon relocating to the new neighbourhood health centre. We've got a branch in Heerhugowaard as well. I've gone from being a self-employed professional to a business proprietor."

How did you choose your domain name?

"We started with another domain name, with a .com extension. But it was more expensive, and people don't associate a .com with a local physiotherapy practice. We couldn't have FysioB&O.nl, because the '&' character isn't allowed. So we went for Fysiobo, because it's short and recognisable. We use it for the website and for our business mail."

How difficult or easy did you find it to build your own website?

"Very easy! I've been doing it myself from the start in WordPress. I like to have hands-on control. We use plugins for directions to the practice, for getting in touch and for making appointments. Appointments are made using onlineafspraken.nl. I've also used Yoast a lot for search engine optimisation (SEO), but I'm now finding that Yoast conflicts with other plugins. The site and domain name are hosted by Yourhosting.nl, because they're contactable by phone and using an app."

What role does the website play in your business model?

"New patients often find us online. I also advertise with Google AdWords to get new clients. I've been doing that for about four years. To begin with, I dealt with AdWords myself, but after I while I started contracting it out to a service provider called Mediatrend. They handle everything for a fixed monthly fee, plus the cost of the advertising. It's a solution that gives us a lot of new client leads and helps with website optimisation. If they notice that people are searching for something a lot, they flag it up for me and we adjust the content accordingly."

What difference has the pandemic made?

"With people unable to call in at the practice whenever they like, the ability to make appointments online is more important than ever. But the flow of new appointments has held up well. A lot of people are developing problems due to working from home, because their working conditions aren't always great from an ergonomic perspective. At the same time, it's easier for people to come in for a consultation during working hours."