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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

.nl in the spotlight: bubbelpaleis.nl

"Luckily, the domain name was still available."

Baby girl bathes in a bath with foam and soap bubbles
  • Monday 31 May 2021

Behind every .nl registration, there's a story. And behind bubbelpaleis.nl is the story of Chantal van Hees, who registered the name this spring for her new baby spa in Beneden-Leeuwen. Since 1 May, Chantal's 'Bubble Palace' has been welcoming babies for floatings and massages.

Where did you get the idea of opening a baby spa?

"I've always worked in the health care sector. In fact, I still do, on a freelance basis, but I wanted to start my own business. I had visited baby spas in other towns with my own baby, and had seen how much the little ones enjoy the experience. But most of the spas I'd seen were quite big, and some way off in the cities. There was nothing here in Beneden-Leeuwen. And I liked the idea of setting up a little two-bath spa, where there's plenty of scope for personal attention. With a smaller set-up, the babies can really relax. So we rented a commercial unit, and my partner has done a fantastic job of fitting it out. We opened on 1 May."

Chantal van Hees from Bubble Palace in the midst of two baby spas

Chantal van Hees van Bubbelpaleis in the middle of 2 baby spas.

What a lovely domain name you've got! How did you think of it?

"I wanted the spa to have a fairy-tale image. And 'Bubbelpaleis' -- Dutch for 'Bubble Palace' -- seemed to fit the bill. I actually thought of the name and got a logo designed before it occurred to me to register the domain name. But luckily it turned out that bubbelpaleis.nl was still available."

What was it like starting up in the midst of a pandemic?

"We were allowed to open as soon as the rules for contact professions were relaxed. Customers are allowed to visit, as long as we take certain precautions. Local people started showing an interest straight away, after hearing about us on the internet or by word of mouth. We've already got a few regulars. Some nice reviews left by customers on our website and on social media have helped us get going. There's no denying that I've had a lot on my plate, though. I've been juggling motherhood, a job in the care sector and running a business."

How did you build your website?

"I don't have any experience building websites. I arranged the domain name and the hosting through Strato. At first, I thought I would build the site myself, but that idea never got off the ground. After a while, I decided to get a professional web designer to come up with a bespoke design using WordPress."

How are you planning to promote your site online?

"I've put sponsored posts on Facebook and Instagram. Personally, I prefer Facebook. The reach and the response seem to be better than with Instagram. Advertising is something I still need to look into. I'm planning to do an online course about it, but I've already managed to reach lots of people and got a good few customers. I left the findability to the website designer, who optimised the site using Google tools."

Where do you hope your business will be in five years' time?

"My aim for the next few years is to build up the little baby spa into a fulltime job. I would be so happy to run the spa for a living."