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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

New features for SIDN BrandGuard in September 2022

Upgrades released every two weeks

  • Tuesday 20 September 2022

Great strides have recently been made by the SIDN BrandGuard development team. As well as integrating logo detection into the service, the team has added a range of functionalities designed to make BrandGuard even more user-friendly. Details of the main improvements made in the last two months are given below.

Filtering for logo results or brand results

With the introduction of logo detection, we've made it possible to filter results to show only logo detections or only brand name detections. So you can look at semantic and visual similarities separately, and keep a clearer overview.

Screenshot of the 'Setting filters' section in SIDN Brandguard

Admin-c included in result overview

A column showing each domain name's administrative contact can now be included in the results overview. So you no longer have to click on an individual result to see the contact details. This feature was added in response to user feedback.

Registrant's address added

The registrant's address has been added to the information provided about each domain name.

New interface is now the default

We have recently made the new web interface the default for all users. Now, if you sign on via the old (DBS) environment, you're automatically redirected to the SIDN BrandGuard web interface. We intend to withdraw the old interface altogether in the fourth quarter of this year.

Advice function added for excluded and ignored words

As an SIDN BrandGuard user, you can control what results you are shown. Under 'Ignore', you can enter words and domain names that you want SIDN BrandGuard to disregard when scanning for issues. To help you decide what should be ignored, we now suggest words that could cause result noise, under 'Words'.

Screenshot of the 'Excluded words' section in SIDN BrandGuard

Message templates for third-party contact

We've made it quicker and easier to follow up detections by providing a number of message templates, which you can use to make contact with third parties.

Screenshot of the 'Take external action' section in SIDN BrandGuard

Any questions?

Want to know more about the new features? Drop a line to our Product Manager at merkbewaking@sidn.nl.