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Frequently visited

Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

'More click with .nl' campaign

  • Thursday 31 May 2018

On Thursday 31 May, we are launching an awareness campaign for .nl aimed at the business community, especially start-ups. The aim of the campaign is to reinforce the brand preference for .nl in this important target group. We'll be emphasising the commercial value of a .nl domain name with internet and radio ads based on the slogan 'More click with .nl'.

Why this campaign?

Meerklikmet.nl

.nl has always been the biggest and most dependable internet domain in the Netherlands. The business community trusts .nl. However, that trust tends to be intuitive. Our upcoming campaign will therefore explain the sound commercial reasons for choosing .nl: added value, consumer confidence and the security of the .nl zone. The aim is to reinforce the brand preference amongst businesspeople at a time when attention is shifting increasingly from websites and domain names to apps and social media.

Central message: 'More click with .nl'

From our market research, we know that .nl's trustworthiness is the main reason why business decision-makers opt for .nl domain names. Dutch internet users see .nl as dependable and are therefore more likely to buy from a .nl website than from another website. For example, research by SIDN and GfK has found that 80 per cent of internet users in the Netherlands prefer a .nl webshop to one with a different extension. And that translates into a commercial advantage for companies with .nl domain names: put simply, they get 'more clicks'.

On-line advertising

From 31 May to 6 July, we'll be placing ads on various platforms, including Sanoma websites. Banner ads will present readers with a choice between .nl and alternative extensions, and will explain why .nl is the best option. That choice will be visualised by 'mouse pointer hands' representing extra clicks on .nl. Traffic from the banners will be directed to a campaign page at www.meerklikmet.nl (NL).

Radio ads

As well as the on-line banners, in June we'll have radio ads on Radio538, Radio Veronica and Sky Radio, as well as Q-MUSIC and a select group of regional stations. The message of the radio ads will be similar to that of the banners. Listeners will be asked a question, prompting them to think about the benefits of a .nl. Listen to a demo ad (NL).

Day of the Domain Name

During the campaign period, the Registrars' Association (RA) will be putting on the third annual Day of the Domain Name. The theme of this year's event will be the future of domain names. During that week, therefore, we'll intensify our campaign. We're also teaming up with the RA to organise a prize promotion: registrants will be invited to post about their domain names on social media for the chance to win a one-day masterclass in doing business on line. For details, visit www.dagvandedomeinnaam.nl (NL).