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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Is everything on the internet true?

  • Tuesday 28 November 2017

In the Netherlands, last week was the Week van de Mediawijsheid ('Week of Media Wisdom'). During the week, we encouraged teachers, professionals, parents, children and young adults to talk in class and at home about on-line behaviour and digital skills.

Win a copy of www.wat?! Answers to seventy questions about the internet!

School kids aren't as internet-savvy as they like to think

The need to focus on those subjects was underlined by the results of the Youth and Media Survey 2017, a study that Kennisnet undertakes every two years. "School kids aren't as internet-savvy as they like to think. Most of them rate their digital abilities 'good', but in practice they're often lacking important knowledge and skills. Most youngsters aren't very good at assessing the reliability of information sources they meet on line, for example. Yet that's a vital skill for things such as recognising fake news. Schools are therefore well advised to prioritise (digital) information skills."

WWW.wat? makes the internet understandable for children

For children to make wise use of the internet, they need to know how it works. But how can you explain something so complex in a way they'll understand? That's where WWW.wat? comes in. Brought out by a leading children's publisher to coincide with the Week of Media Wisdom, WWW.wat? is a Dutch-language book packed with answers to the questions that youngsters ask about the internet. Questions such as who's in charge of the internet? How did things work before the internet? And can the internet go wrong? As well as explaining how the internet works and what it can be used for, WWW.wat? highlights things that young people need to watch out for.

Answer the prize question for the chance to win a copy of WWW.wat?!

To mark the Week of Media Wisdom, we're giving away ten copies of WWW.wat? So, if you've got a son or daughter at primary school, why not answer SIDN's prize question for a chance to win this interesting and useful book? On Monday 4 December, all the correct entries will go into a draw, and the ten lucky winners will be informed personally. If you're not in the first ten out of the hat, you can order WWW.wat? from the publisher or from bol.com.