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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

IRMA app wins World Summit Award

Global recognition for the privacy-friendly IRMA initiative

Logo WSA winner 2021
  • Monday 7 February 2022

We're pleased to announce that the City of Amsterdam, Informaat and the Privacy by Design Foundation have won a World Summit Award. The three organisations' project "IRMA – A digital wallet for your privacy data on your phone" was crowned in the category 'Government and Citizen Engagement'.

Wonderful recognition

Winning the World Summit Award (WSA) is a wonderful international recognition for the way the City of Amsterdam has used the IRMA app to realise its 'Digital City Agenda' and improve access to its public services, enabling users to keep control of their own data with a digital identity. By adopting a co-creative approach to design, Informaat worked with Amsterdam citizens to develop the UX concept and with the Privacy by Design Foundation to realise the IRMA app. As administrators of the privacy-friendly IRMA identity platform and follow-on developers of the IRMA app, we're very proud of what our IRMA allies have achieved!

WSA

WSA is a unique, global platform for the dissemination of local digital innovations that support the UN's objectives by using modern technology to promote social equality, access to information and inclusivity. This year, there were 380 nominations from nearly 182 UN member states, leading to selection of the forty most notable initiatives.

IRMA app at your phone

IRMA, the award-winning app

This year's award winners are a prime example of how digital solutions can facilitate full social participation. Using the IRMA app, everyone can obtain a digital identity that enhances their ability to participate by providing access to services. What's more, the app enables users to keep full control over what (personal) data they share, and with whom. It's always completely clear what information a service provider wants, and why.

Alderman Touria Meliani Digital City, municipality of Amsterdam:

"As a city, we want to make our services as simple and accessible as possible for everyone and at the same time handle the data of Amsterdammers in a safe and responsible way. With IRMA you only share the most necessary data, data is not stored centrally and the app clearly shows what you share and with whom. IRMA shows that privacy versus convenience does not have to be a field of tension, which is why I am proud of the award that this app has won."

City of Amsterdam

The City of Amsterdam attaches great importance to handling citizens' data responsibly and securely. At the same time, the City wants to make all its services available and readily accessible online. Its aim is to be open and transparent, and to develop services both with and for its residents. Watch the City of Amsterdam's five demos with the IRMA app.

Informaat

Informaat helps organisations design and realise beneficial digital services on the basis of shared values. Services that are of real value to people's lives and work.

Privacy by Design and SIDN

Privacy by Design is a foundation established by the Digital Security Department at Radboud University to roll out the open, privacy-friendly IRMA technology. In pursuit of that goal, the foundation works closely with our own organisation, SIDN. We operate the IRMA infrastructure and work on further development of the IRMA app.

Further development of the IRMA app

The pilot and the WSA recognition represent an impressive achievement by the IRMA team. The project shows that innovative, privacy-friendly eID solutions aren't a futuristic vision, but deployment-ready proven technology. When the Digital Government Act takes effect in the Netherlands, probably in the summer of 2022, municipalities and other governmental and quasi-governmental bodies will have even greater scope for using IRMA. In the meantime, the IRMA team continues working to enrich the app and its ecosystem with additional functionalities and data sources.

Want to know more about IRMA?

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