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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Hasan joined SIDN as an ICT professional in September

  • Thursday 4 January 2024

Hasan made the move to SIDN in September as an ICT professional. We asked him what it is like to work in the ICT department at SIDN.

Portrait photo of Hasan Aydin, ICT professional at SIDN
Hasan Aydin, ICT professional at SIDN

When did you start at SIDN?

18 September 2023.

What attracted you to SIDN?

Before I joined SIDN, I was with a staff agency, working as an ICT helpdesk officer. I was on the staff agency's books while looking for what I really wanted: a permanent job where I could grow and develop. The interviews I had here went well, and I liked the people I spoke to during the application process.

What was your first week like?

I felt a little bewildered, to be honest. Discovering where everything was, where I should start, what exactly I was supposed to do. Since then, I've found my feet and my place in the team and the department. One thing I really like here is the way people are with each other. I felt welcome right from the start, both within the department and in the wider organisation. People are very open and immediately made me feel comfortable and at home.

What do you think of working in our ICT Department?

It's good. The work I'm doing is still quite new to me. So I'm learning a lot and I have the opportunity to develop professionally. The work is also very varied, which I like. No 2 days are the same.

Do you feel that you know SIDN as an organisation yet?

Not properly. SIDN is a very technical organisation, so it takes a while to understand what's going on in all the various parts of the organisation. Every time I read an internal newsletter or attend a staff meeting, I learn something new about SIDN and the work we do.

What's been difficult for you, and what's come as a pleasant surprise?

I've been amazed how helpful everyone is, always willing to offer support. You get a lot of autonomy from the start, and the scope to make mistakes. One thing that I wouldn't want to describe as difficult in a disagreeable sense, but which I have found challenging, is that a lot of my work is completely new to me. I'm learning all the time, but it's taken me longer to get a clear picture of what the job is all about than maybe I was expecting. The positive side of that is that I've learnt more in the last 3 months than I did in the whole time I was in my last job.

Exploration and discovery are central to SIDN's culture. The organisation attracts people with that kind of mindset. What have you discovered at SIDN?

That it's okay to make mistakes, that you learn by making mistakes.

How do you see your future at SIDN?

I feel very much at home here, that this is where I belong. But I have the ambition to keep learning and developing, with the aim of progressing towards a more senior role within the same field.

What makes SIDN a good place for ICT professionals to work?

The scope that SIDN offers for learning, and how well you're treated. You get an attractive compensation and benefits package, training opportunities, career progression opportunities and a hybrid working set-up.