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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Getting ready for Digital Government Act with Yivi app

Amsterdam municipality launches experiment with Yivi to track status of own public space reports

Amsterdam municipality - waste bins
  • Tuesday 13 June 2023

With Yivi, the municipality of Amsterdam is preparing for the Digital Government Act. They have started an experiment in which Amsterdam residents can track the status of their own public space notifications themselves. For logging in, Yivi is used where only the personal data needed for this purpose is requested. And in this case, that is only a validated e-mail address. With this experiment, the municipality of Amsterdam is gaining experience in using the Yivi app. Marga van Mierlo and Rik van Zwol tell more about it.

Prepared for the future

What exactly the Digital Government Act will mean for the City of Amsterdam's services is not yet entirely clear. But regardless: by experimenting with the Yivi app, Amsterdam wants to prepare for the future. Rik van Zwol and Marga van Mierlo work at the Amsterdam municipality's Services Directorate.

City of Amsterdam's test phases with the Yivi app

The City of Amsterdam is involved in the development of the Yivi app from 2019. With the aim of handling personal data in a safe and reliable way and not requesting or storing unnecessary information. With this, the City of Amsterdam wants to make its digital services more accessible and better. In 2021, it even won an international award for its contribution to Yivi (when it was still called IRMA): WSA award for its contribution to the IRMA app.

Logo Amsterdam

Now the municipality of Amsterdam is taking the next step by testing Yivi for reports 'public space and nuisance'. Through this trial, they are investigating how Amsterdam residents experience logging in with the Yivi app and tracking the status of their own reports, such as a broken lantern or other nuisance.

Continue reading the article at yivi.app

Yivi the identity wallet