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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Expanded campaign toolkit now covers five topics

Fifty registrars and resellers have already used the resources

  • Wednesday 22 June 2022

Our campaign toolkit for .nl registrars and resellers was launched last year. Since then, more than fifty registrars and resellers have downloaded and used the resources. And we're working hard to expand the toolkit: a Search Engine Optimisation resource set was recently added, with an Online Security set due to follow in the autumn. The designs are varied and wide-scoped in order to show how .nl can be linked to other services in a registrar's portfolio.

How does the toolkit work?

The toolkit is intended to make it easier to promote .nl online. After all, not all registrars already have a .nl campaign that's ready to run. The toolkit is a collection of rights-free resources, tools and advice for setting up .nl marketing campaigns. The materials are grouped into resource sets, each focusing on a particular topic. During development, the resources were reviewed by both registrars and end customers (registrants) to ensure their suitability. And everything is also regularly updated, so that there's always a good campaign on the shelf, ready for use.

Next topic will be cybersecurity

Resources and topics are chosen for inclusion in the toolkit on the basis of consultation with the registrar community and feedback from the SIDN Panel and others. Earlier this year, for example, we decided to develop a Search Engine Optimisation resource set. This autumn, that'll be followed by an updated Business E-mail set and a new Online Security set. Scheduled to launch just before the Alert Online Cybersecurity Month, the second of those sets will support the marketing of domain name-related cybersecurity services such as TLS.

Clear instructions and step-by-step plans

Each resource set includes written instructions, plus a diagram showing exactly where each item belongs on the customer journey. The instructions include key sales arguments, target group profiles and relevant market research data. You're free to use the resources as they are, or adapted to suit your own needs and preferences. Or, indeed, simply to treat them as inspiration for developing your own material. All we ask is that, if you use the market research data, you credit the sources. The written material is in Word format, while the images are .jpg and .eps. So everything is readily editable using the most popular software. Illustrations are made available formatted for the main social media channels (Facebook, Instagram, LinkedIn).

Want to run your own campaign? Drop us a line

Details of all the resource sets are available at https://www.sidn.nl/nl-domeinnaam/campagnetoolkit. Fancy the idea of using our toolkit to run your own .nl marketing campaign? We can help! Drop a line to our Account Manager Alfredo Garcia Frias at relatiebeheer@sidn.nl. Support is available to resellers through their registrars.