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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Dutch Banks give fraud advice

New awareness campaign starts this week

Image from the campaign 'This is how fraud works' by the Dutch Banking Association.
  • Friday 21 October 2022

October is European Cybersecurity Month: a continent-wide vehicle for raising consumer and business awareness of cybersecurity issues. As part of the programme, we teamed up with the .nl registrars at the start of the month to run a campaign called Lekker beveiligd ('Safe and Sound'), highlighting the importance of securing business mail and websites. And now the Dutch Banking Association has launched an initiative to tackle online and offline fraud. The Association's campaign uses the provocative title Zo werkt fraude ('How Fraud Works') to deliver valuable advice.

Malicious domain names

As the Association points out, bank fraud often involves the use of malicious domain names. So it always pays to take a look at link-checking site checkjelinkje.nl. It's just a shame that the tool isn't embedded on the campaign site itself. For more than a decade, banks have been a favourite target for domain name fraudsters. However, they're also amongst the most proactive anti-abuse campaigners.

Image from the campaign 'This is how fraud works' by the Dutch Banking Association.

Recognising and preventing fraud

From the campaign title, it might sound as if the Dutch Banking Association is telling its customers how to commit fraud. However, the campaign is in fact an eye-catching and intriguing way of helping people to recognise fraud and avoid falling victim. A collection of videos and podcasts are used to explain how fraudsters operate, before considering things from the consumer's perspective.

What looks at first sight like advice for criminals is actually guidance for the people they target. So, how do consumers keep themselves safe? Naturally, the role that banks play is highlighted, with visitors to the campaign site pointed to their own bank's anti-fraud advice.

The campaign relies on hard-hitting 'lessons' that are difficult to put out of mind, and hopefully therefore effective. On its website, the Association cites recent research by the University of Twente, which showed that awareness is the best protection against fraud. Another striking finding of the study is that young people are the most likely to be scammed. The campaign's use of videos, podcasts and informal language therefore looks to be well-judged.

Want to know more?

Want to know more about the campaign? Visit https://zowerktfraude.nl/. You can also find advice on staying safe online and preventing fraud at veiliginternetten.nl. The Fraud Help Desk offers tips and tools as well.