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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Customer satisfaction in 2020 just as high as 2019

Registrars for .nl give our services 8.3 out of ten

Someone choosing his opinion with smiley faces on touch screen
  • Thursday 21 January 2021

Registrars who make .nl domain names available to businesses and consumers have given our services an average score of 8.3 out of ten. That's the same as the record high satisfaction score achieved in 2019. The figures come from the latest annual Registrar Satisfaction Survey (RSS), which took place in autumn 2020 and had 117 respondents. While the results are pleasingly positive, the RSS also highlighted a few things that we will be looking to improve in the period ahead.

Personal contact is key

Personal contact with SIDN remains the main factor driving the high levels of satisfaction, as it has been for several years. Our support team was given an average score of 8.6, and contact with other departments was also rated favourably. SIDN is regarded as more accessible than other domain name registries.

Strong registration process could be enhanced by faster upgrades

The core domain name registration and amendment processes are central to registrars' view of our services. Registrars think the processes are very good, but would like to see planned improvements rolled out more quickly.

Activities: more communication wanted

Be good and tell it. Registrars generally approve of our activities, but a lot of the things we do aren't well known in the registrar community. For example, many registrars aren't aware of the projects we support. However, when registrars get to hear about initiatives such as our legal advice scheme, they are usually positive about them.

Focus on transparency

Communication was a recurrent theme of the registrars' feedback. The registrar community would like to know more about our finances and strategy. What is SIDN investing in? What are the implications for us? While such concerns didn't impact directly on satisfaction with our services, it's clear that registrars want more transparency.

Plans for 2021

Naturally, we'd like to achieve even higher levels of satisfaction in 2021. With that aim in mind, we'll be using this year's RSS findings to guide our plans for the year ahead. A fresh RSS is planned for September 2021.

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