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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Correct customer data increasingly important

How up-to-date is your customer database?

Correcte klantgegevens - illustratie getekende personen in grijs en 1 is gekleurd
  • Monday 4 September 2023

We all know that digital acceleration has advanced by leaps and bounds due to the pandemic. That also makes companies increasingly dependent on high-quality customer data. How up-to-date is your customer database? And how does that quality impact your operations?

Greater reliance on qualitative data and insights

Of business leaders 87% say that digital acceleration has made them more dependent on qualitative data and insights. This is according to the 'Global data management research 2022', an annual global survey by Experian. Reliance on data is essential to remain competitive. This growing reliance calls for honing the quality of your data. Contact details are crucial for reaching your customer. Of respondents 85% said that poor contact data negatively affects their operational processes and efficiency.

Time lost through use of wrong data

The exact time loss you experience as a business due to the use of wrong data, such as personal data, varies depending on the size of your business and the specific situation. Nevertheless, you can see recurring problems that organisations face. Read more about the problems and the Yivi solution at Yivi.app