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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Alert Online 2014: get net-wise!

  • Monday 27 October 2014

In the Netherlands, we are spending more and more time on line. At work, at school, at home and on the move. With our phones, our tablets and our computers. Fortunately, we are also increasingly aware of the risks involved. We understand that one click can lead to infection of the device we’re using or even the whole network. Or our credit card details falling into the hands of fraudsters. Alert Online is running from 27 October to 6 November 2014.

Joint campaign to increase knowledge of online safety

Being alert to the risks is very important. But do we also know what we can do to reduce them? Alert Online, a joint initiative by the Dutch government, business community and scientific community has been set up to help boost awareness of online safety. For people of all ages, from the shop floor to the boardroom. Using clear and practical tips and tricks for making our online lives safer.

A safe digital nation for everyone

The Netherlands has a higher concentration of internet connections than almost any other country in the world. And internet banking is bigger here than anywhere in Europe. Dutch people are on line all the time and everywhere. That gives the Netherlands an advantage and creates opportunities for innovation and economic growth. But it also means that everyone here has to be aware of the dangers and risks. A single click of the mouse can unintentionally lead to a whole network being infected or to the disclosure of all your personal details or your customer information. So everyone needs to think carefully when buying, using and looking after ICT equipment, both at home and at work. That way, we can all help to make the Netherlands a safe digital nation, where everyone can take advantage of all the good things that technology offers without having to worry.

SIDN and Alert Online

Alert Online 2014 has more than a hundred partners, including SIDN. From 27 October to 6 November, a wide range of activities is being organised for Alert Online. SIDN is involved with Holland Strikes Back – an event that DHPA and ISP Connect are hosting on 28 October. There will be presentations, workshops, a debate and an info market, where visitors can learn more about cyber security and share their experiences.