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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

AI dominates Webshop Trade Days 2025

Major implications for online retailing

  • Tuesday 15 April 2025

AI was everywhere at the Webshop Trade Days 2025. From personalisation to process optimisation: artificial intelligence was central to almost all the presentations at the event for the Dutch online retail sector. With 200 speakers and 270 exhibitors, every aspect of e-commerce was covered, but anyone with a particular interest in the rise of AI will have had no difficulty devoting the whole day’s programme to the subject. And the main takeaway was that AI isn’t going to transform the online retail sector. It already is doing.

SIDN and the Webshop Trade Days

Logo of the Webshop Trade Days

For us, the Webshop Trade Days are a good opportunity to gauge sentiment in the internet retailing sector, which is a key market for .nl domain names. Several members of our team therefore attended the event. The rise of AI is particularly important because of its implications for internet use, as previously reported.

Customer personalisation

AI tools often used instead of search engines and websites, despite privacy concerns AI site builder helps registrants activate dormant domain names

One of the most prominent themes of the Webshop Trade Days was customer personalisation. By harnessing AI, even small and medium-sized enterprises can extensively personalise their websites. Good examples showcased at the event included lifestyle brand Blond Amsterdam and outdoor retailer Fonteyn. Both showed how they use AI algorithms to analyse customer behaviour and make personalised recommendations.

Efficiency

AI-driven efficiency gains were also highlighted. Various examples were given of AI helping with stock management, route optimisation and demand forecasting, all leading to higher operational efficiency and lower costs. On a personal level, Beeckestijn coach and trainer Felipe Wesbonk made a live demonstration of how AI can be used to translate Google Analytics data into an SEO action plan in just 5 minutes.

For attendees interested in looking further ahead, there were several more visionary speakers, including Google’s Marleen Smit, who warned that Europe is in danger of missing the AI boat. The Webshop Trade Days 2025 provided a good overview of the various ways that AI is reshaping the e-commerce sector. This year’s event therefore provided more eye-openers than previous editions.

Next year

Next year’s Webshop Trade Days will once again be free to attend. The 2026 event is scheduled for 25 and 26 March. To see the programme and register, visit https://www.webwinkelvakdagen.nl/.

Impression of the Webwinkel Vakdagen 2025

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