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Frequently visited

Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Logo detection for security professionals

Brand abuse increasingly involves the use of visual elements, such as logos. As well as monitoring domain name registrations, SIDN BrandGuard can therefore scan .nl domains that make use of your logo. If abuse is detected, the BrandGuard service also offers the option of triggering immediate follow-up, such as legal proceedings.

Logodetectie

Logo detection for brand managers

Logo detection allows you to see how partners, suppliers, customers, affiliates and franchisees use your logo. And show where your services and products are offered online. By scanning your logo, you are always aware of how your logo is being used by partners or third parties. That is why logo detection is not only interesting for security professionals, but also for brand consultants, brand managers, communication managers, corporate identity managers and retail marketeers.

Full overview of all .nl websites

If you're an SIDN BrandGuard user, and you enable the 'Logo detection' option, all existing .nl websites are scanned for use of the logo you send us. The first scan yields an up-to-date overview of all the .nl sites where your logo appears. After that, we'll re-scan the entire .nl zone once a month, plus each day's new registrations. All the results are summarised and presented via the web interface, enabling you to quickly prioritise any suspicious detections. The interface also lets you tag any sites that you don't want flagged up in future. If any detections warrant intervention, you have the option of getting legal assistance from our partner ICTRecht.

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Client case Keurmerk BouwGarant

BouwGarant quality mark acts against logo misuse

Director of BouwGarant Rob de Groot on detected logos: "Most parties we speak to claim to be unaware of any wrongdoing. What we often hear, for example, is that the website has been put together by a 'cousin' who has raked up all kinds of logos. Well, so be it. For us, it is important that the logo is then quickly removed from the website. Some of the companies are really shady. We hear that often within the sector then. But that is a minority. Read more about the BouwGarant case

Portrait of Rob de Groot, director of the BouwGarant Foundation

Immediate legal intervention

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If a third party uses a logo on their website without permission, the obvious response for the brand owner is to start civil legal proceedings. A Notice-and-Takedown procedure is also an option if the logo is clearly being used for an unlawful purpose, such as tricking customers of a particular bank to disclose card details. However, most detections require closer examination before action is taken, because often a website showing a logo turns out to belong to one of the logo owner's suppliers or partners, or a division of the organisation itself.

It's therefore helpful to make clear arrangements with business associates about how and when they can use your logo and brand name. Legal support is available to SIDN BrandGuard users as an optional add-on. Read more.

Request a demo for Logo detection?

We will contact you as soon as possible by phone to schedule an appointment for an online demo lasting about a 1-hour. We will show you:

  • how logo detection works

  • how to easily process the results in the web interface

  • various relevant examples of incorrect and malicious use

  • how to handle abuse

Peter Rotgans

Peter Rotgans

Specialist online brand monitoring

Please contact me if you have any questions.

+31 26 352 55 55

peter.rotgans@sidn.nl

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