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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Statement of Principles and Best Practices for the Supervisory Board of SIDN

Version: 4 April 2023

These standing orders ('the Standing Orders') were originally adopted by the Supervisory Board ('the Supervisory Board') of the Foundation for Internet Domain Registration in the Netherlands ('the Foundation') on 28 March 2011. The Standing Orders were subsequently amended and the amended version adopted by the Supervisory Board, as provided for in Article 5.2 of the Statement of Principles and Best Practices for the Supervisory Board, pursuant to Article 27 of the Constitution on 4 April 2023.

Annex to the Statement of Principles and Best Practices for the Supervisory Board of SIDN

Article 1 Duties of the Selection, Appointments and Remuneration Committee

1.1 Notwithstanding the provisions of Article 5.1 of the Statement of Principles and Best Practices for the Supervisory Board, the Selection, Appointments and Remuneration Committee shall advise the Supervisory Board regarding matters pertaining to its duties, and make preparations for decision-making by the Supervisory Board regarding relevant matters.

1.2 The duties of the Selection, Appointments and Remuneration Committee shall involve:

a) making proposals to the Supervisory Board pertaining to the formulation of criteria for the selection of, and procedures for the appointment of, members of the Supervisory Board and the Executive Board;

b) periodically reviewing the composition of the Supervisory Board, and proposing membership profiles for the Supervisory Board and the Executive Board;

c) making proposals to the Supervisory Board pertaining to the periodic appraisal of the performance of individual members of the Supervisory Board and the Executive Board, and associated reporting to the Supervisory Board;

d) proposing appointments and reappointments;

e) making proposals to the Supervisory Board regarding the remuneration and other conditions of employment of Executive Board members;

f) making proposals regarding the remuneration of the Chair and other members of the Supervisory Board.

Article 2 Composition, expertise and independence of the Selection, Appointments and Remuneration Committee

2.1 The Selection, Appointments and Remuneration Committee shall have at least two members.

2.2 Notwithstanding the provisions of the Statement of Principles and Best Practices for the Supervisory Board, no member of the Selection, Appointments and Remuneration Committee shall be dependent in the sense of Article 3.5 of the Statement of Principles and Best Practices for the Supervisory Board.

Article 3 Chair

The Chair of the Supervisory Board shall also act as Chair of the Selection, Appointments and Remuneration Committee. The Chair shall bear primary responsibility for the performance of the Selection, Appointments and Remuneration Committee. The Chair shall act as the Selection, Appointments and Remuneration Committee's spokesperson, and as the principal point of contact for the Supervisory Board. Whenever the Selection, Appointments and Remuneration Committee considers a matter relating specifically to one of its own members, the member in question shall withdraw. If the Selection, Appointments and Remuneration Committee has two members, the Supervisory Board shall nominate another of its own members to participate in the activities of the Selection, Appointments and Remuneration Committee in circumstances where a member of the latter committee is required to withdraw in accordance with this Article.

Article 4 Selection, Appointments and Remuneration Committee meetings (agenda, participation and minutes)

4.1 The Selection, Appointments and Remuneration Committee shall meet at least once per year. Meetings shall ordinarily be held at the Foundation's offices, but may be held elsewhere or by electronic means.

4.2 Selection, Appointments and Remuneration Committee meetings shall be convened by the Chair of the Selection, Appointments and Remuneration Committee. Insofar as practicable, a notice of and an agenda for each Selection, Appointments and Remuneration Committee meeting shall be issued to members at least seven days before the meeting in question.

4.3 Meetings of the Selection, Appointments and Remuneration Committee shall be minuted, and the minutes of each meeting shall be sent to all Selection, Appointments and Remuneration Committee members and all Supervisory Board members as soon as practicable.

Article 5 Applicability of the Statement of Principles and Best Practices for the Supervisory Board

The provisions of the Statement of Principles and Best Practices for the Supervisory Board shall apply equally to (members of) the Selection, Appointments and Remuneration Committee. If the provisions of the Statement of Principles and Best Practices for the Supervisory Board are found to conflict with the provisions of these Standing Orders, these Standing Orders shall prevail, unless Dutch law or the Constitution of the Foundation requires otherwise, in which case the latter shall prevail.