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Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Cookie statement

SIDN’s website makes use of cookies. Cookies are small files or blocks of data, which are saved on your computer, smartphone or tablet PC when you visit sidn.nl. The cookies that we use enable us to analyse the way visitors browse our site, so that we can improve it. The data that we collect with cookies cannot be traced back to individual users. The various cookies that we use are listed below. Information about how to disallow cookies is also provided.

We think it is important that you know which cookies our website uses and for what purpose. We want to guarantee both your privacy and the user-friendliness of our website as much as possible. View the cookies we use and how you can disable cookies.

What cookies does SIDN use?

Cookies used for the proper functioning and analysis of the site

What does the cookie do?

Lifetime of the cookie on your device

Load balancer cookie

Records which web server you used when visiting the website, so that you can be connected to the same server next time. Connecting to the same server enables the site to be presented more quickly and means that your settings can be retained.

For the length of your browser session. The cookie is deleted when you close your browser.

Web Application Firewall

Protects web applications by monitoring and filtering traffic.

rbzid and rbxsessionid

Is used to perform a challenge - ie see if the user is a valid user.

During your session. The cookie is deleted as soon as you close your browser.

PiwikPro

Provides privacy-friendly information about where you go and what you do on the site.

Persistent

Google Analytics

Gathers anonymous/ aggregated information about where you go and what you do on the site.

Persistent We will end Google Analytics in 2024

Cookies used for tracking YouTube

We use marketing cookies to access YouTube within page on the site.

Google Tag Manager

Records whether the user has visited a specific page after clicking a banner during a SIDN campaign.

30 days

Facebook pixel

Registers whether the user visited a specific page after clicking on a banner during the "doemeermetje.nl-campa".

180 days

Facebook pixel

Stores the user to show them a relevant message at a later time (retargeten) during the "doemeermetje.nl campaign".

180 days

LinkedIn pixel

Stores the browser ID for the advertising network of LinkedIn

730 days

Hotjar cookies

During the a specific campaign we use Hotjar on the campaign page for heatmaps, user recordings, measuring conversion and forms.

This differs per type of cookie. Find the overview here.

Disallowing cookies

You can stop our website from saving cookies on your device if you wish. To do so, open the ‘Settings’ menu in your browser and then follow the instructions for removing cookies (Edge, Safari, Google Chrome, Mozilla Firefox, Opera). NB: if you use more than one browser, you will need to disallow cookies in each browser separately.