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Frequently visited

Frequently asked questions

  • I am looking for a domain name registrant. Where can I look it up?

    The Whois is an easy-to-use tool for checking the availability of a .nl domain name. If the domain name is already taken, you can see who has registered it.

    On the page looking up a domain name you will find more information about what a domain name is, how the Whois works and how the privacy of personal data is protected. Alternatively, you can go straight to look for a domain name via the Whois.

  • I would like to transfer my domain name to another registrar. What is the procedure?

    To get your domain name transferred, you need the token (unique ID number) for your domain name. Your existing registrar has the token and is obliged to give it to you within five days, if you ask for it. The procedure for changing your registrar is described on the page transferring your domain name.

  • The details registered about me/my company are incorrect or out of date. How can I get them updated?

    To update the contact details associated with your domain name, you need to contact your registrar. Read more about updating contact details.

  • Why is my domain name in quarantine?

    When a domain name is cancelled, we aren't told the reason, so we can't tell you. You'll need to ask your registrar. The advantage of quarantine is that, if a name's cancelled by mistake, you can always get it back.

    One common reason is that the contract between you and your registrar says you've got to renew the registration every year. If you haven't set up automatic renewal and you don't renew manually, the registration will expire.

  • Ik heb een klacht over mijn provider/registrar. Kan ik daarvoor bij SIDN terecht?

    Wanneer je een klacht hebt over of een geschil met je registrar dan zijn er verschillende mogelijkheden om tot een oplossing te komen. Hierover lees je meer op pagina klacht over registrar. SIDN heeft geen formele klachtenprocedure voor het behandelen van een klacht over jouw registrar.

  • What conditions do I have to meet as a registrar?

    Would you like to be able to register domain names for customers or for your own organisation by dealing directly with SIDN? If so, you can become a .nl registrar. Read more about the conditions and how to apply for registrar status on the page becoming a registrar.

More frequently asked questions

Do you have a question about your .nl domain name?

Please contact your registrar.

  • Unsure who your registrar is? Find out by looking up your domain name in the Whois.

  • Want to know how to register or update a domain name? Go to the .nl domain name menu.

Got another question or complaints?

Drop us a line or give us a call.

Support

SIDN Support

Support Assistant

Our lines are open 8:30am to 5pm Dutch time

+31 26 352 55 55

support@sidn.nl

Do you have a questionn about SIDN BrandGuard?

Want to know more about our service to protect your brand from phishing & reputation damage? Or do you have a question about the dashboard? Then contact our Online brand monitoring specialist.

Drop a line or contact our specialist.

Peter Rotgans

Peter Rotgans

Specialist online brand monitoring

Please contact me if you have any questions.

+31 26 352 55 55

peter.rotgans@sidn.nl

General contact SIDN BV

Phone:

+31 26 352 55 00 (general) +31 26 352 55 55 (support)

Mailing address:

PO Box 5022 6802 EA ARNHEM The Netherlands

Office address:

Meander 501 6825 MD ARNHEM The Netherlands

Parking:

You can park on our site or (for up to two hours) in the roadside parking bays outside.

Administrative details

Trade Register: 88772896 VAT number: NL864773201B01 Bank: Rabobank Swift code: RABONL2U IBAN: NL09RABO0145116646

Reporting a security breach

Reporting a security breach

We do all we can to keep our systems secure. But it's always possible that you'll spot a weakness we've missed. If you do, please let us know, so that we can do something about it quickly. Reporting problems you come across is known as vulnerability disclosure.

Read our procedure

Doe mee aan het SIDN Panel!

Man at the laptop subscribes for the SIDN panel

Wil jij bijdragen aan het verbeteren van onze dienstverlening en daarmee ook het internet via .nl veiliger en beter maken? Geef dan maandelijks je mening via het SIDN Panel. Wij waarderen je mening zeer en daarom maak je maandelijks kans op cadeaubonnen.

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